Roadside assistance of the car rental service
What do you do if you have a rental car breakdown?
If you are in an unpleasant situation where your rented car breaks down, the first phone call should be to the car rental company and then to the roadside assistance service. If you rented a car from us, you will receive roadside assistance whenever you need it. You must inform the operator where you are and the nature of the fault, and as soon as possible you will receive the roadside assistance you need. Roadside assistance is the most common and requested type of insurance policy.
If the car cannot be repaired on the spot and you need towing, roadside assistance also includes transport to the nearest center where the car can be repaired. The car you rented will be carefully checked by the car service experts.
Depending on your situation, our car rental company will provide you with another vehicle to continue your journey.
The roadside assistance offered by rent-a-car companies covers only certain damages, such as:
- Battery failures
- Damaged tires or wheels
- Engine failure at start-up
- Broken clutch cables
- Adding the wrong fuel
Each insurance policy will have different exclusions, such as:
- Any damage that does not cause a fault, for example, if the air conditioning is interrupted.
- Any defect that has not been properly repaired previously
- The cost of a spare or replacement wheel if you do not have one
Because we want to offer our customers pleasant, stress-free and worry-free trips, we take care of all unforeseen problems. Always choose BDV Bestauto for car rentals Cluj and the most relaxing trips.
